Privacy Policy

Last Updated: November 8, 2025


1. Introduction

This Privacy Policy explains how Nello Stream (“we,” “our,” or “us”), owned and operated by Kapa Tec, LLC (doing business as Kapa Technologies and BailBoss.ai), collects, uses, discloses, and safeguards your information when you use our website (https://www.nellostream.com), mobile app (available on Apple and Android), or any related tools and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these terms, please discontinue use of the Services immediately.


2. Information We Collect

We collect several types of information to provide and improve our Services, including:

Information You Provide

  • Personal Information: Name, phone number, email address, company name, and other contact details when you register or fill out forms on our website.
  • Payment Information: Billing address, credit card details, or other payment data when you subscribe to our services.
  • Business Information: Company-related details entered when configuring automations, AI agents, or communication workflows.

Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited, and time spent on pages.
  • Cookies and Tracking: We use cookies, web beacons, and analytics tools to understand usage and improve performance.

Communication Data

  • We may collect data related to calls, messages, and AI interactions processed through our platform to ensure functionality and compliance.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate, maintain, and improve our Services.
  • To process transactions and manage billing.
  • To personalize user experience and enhance support.
  • To communicate with you regarding your account, updates, or support requests.
  • To ensure compliance with applicable laws and platform policies.
  • To improve automation, workflow, and AI service performance.

4. SMS and Communication Consent

By providing your phone number, you consent to receive text messages and voice calls from Nello Stream and its parent company, Kapa Tec, LLC, for purposes related to your inquiry, service updates, or account notifications.

Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying “STOP” or contacting us directly through our website form.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how users interact with our platform. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of the Services.


6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, it is securely deleted or anonymized.


7. Sharing and Disclosure

We do not sell or rent your personal information. We may share limited data only in the following circumstances:

  • Service Providers: With trusted vendors who assist in payment processing, analytics, hosting, and communication services.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: If our company merges, sells assets, or undergoes reorganization, user information may be transferred as part of that process.

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. By using our Services, you acknowledge and accept this risk.


9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access or request a copy of your data.
  • The right to correct inaccuracies or delete personal information.
  • The right to withdraw consent for communications at any time.

To exercise these rights, please contact us through our website form at https://www.nellostream.com.


10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.


11. Third-Party Links

Our website or app may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.


12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised “Last Updated” date. Your continued use of our Services after such updates constitutes acceptance of the new terms.


13. Contact Information

For questions about this Privacy Policy or our data practices, please contact:

Kapa Tec, LLC
Doing Business As: Kapa Technologies, BailBoss.ai, and Nello Stream
1441 E. Broad Street, Fuquay Varina, NC 27526
Email: [email protected]
Website: https://www.nellostream.com

© 2025 Nello Stream - All rights reserved.